Shipping Policy

Thank you for shopping with Kemate. We are committed to providing fast, secure, and reliable shipping to ensure your order arrives safely and on time. Please review our shipping policy before placing your order.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Processing times may be extended during holidays or promotional events.

Shipping Time

Estimated delivery times may vary depending on your location.

Standard Shipping: 7–15 Business Days
International Shipping: 10–20 Business Days

Delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.

Shipping Charges

Shipping fees are calculated at checkout based on your location and selected shipping method. Free shipping may be available during promotional offers or on eligible products.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use the tracking details to monitor your order until delivery.

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order. Kemate is not responsible for delays or failed deliveries caused by incorrect shipping information.

Lost or Delayed Shipments

If your shipment is delayed beyond the estimated delivery period or appears to be lost, please contact us at kemate8@gmail.com. Our support team will assist you as quickly as possible.

Damaged Packages

If your package arrives damaged or defective, please contact us within 48 hours of delivery and provide photos of the damaged package and product for prompt assistance.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or additional fees required by your country's customs authority. These charges are the responsibility of the customer.